Arches Guesthouse of Whitby

 
The Arches Guesthouse

Whitby


A traditional family run seaside B&B, where cleanliness, comfort and a great breakfast is always assured !
Arches Guesthouse of Whitby

 
 

" Open all Year "

PHONE: 01947 601880
8, Havelock Place, Hudson Street, West Cliff, Whitby, North Yorkshire. YO21 3ER. England, UK.

 
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Terms and Conditions

 



By making a reservation, you are agreeing to abide by the Arches Guest House Terms & Conditions

The Arches Guest House

TERMS AND CONDITIONS 

RESERVATIONS: A deposit equivalent to the cost of the first night's stay is required when making a reservation. We accept cash, cheque, credit or debit cards (except American Express). Please note that there is a surcharge of 2.5% for all credit and debit cards.

Bookings are taken on a first come first served basis. Unless specifically requested, individual rooms may not be reserved; rather a room type (e.g. a double room) may be booked, but we reserve the right to alter which room that it may be. Guests who have specific needs (such as mobility problems) should advise us of their requirements when making the reservation.

We do not accept single sex parties (i.e. Hen and Stag night groups), nor do we accept touring sports groups. We reserve the right to decline any inappropriate booking requests. 

CHECKING IN AND OUT: Guests may check in between 11am and 12pm* or 16:00pm to 19:00pm. Earlier or later arrivals are by prior arrangement.

*If your room has not been cleaned due to a late check out you may still check in and leave your bags, but you may not have access to your room until a later specified time.

Departing guests are asked to vacate their rooms by 10.30am. We may be able to 'hold' luggage for later collection, but only by prior arrangement.

 

CANCELLATION: All deposits are non refundable. All bookings made without a deposit are made on the understanding that the room is ‘secured’ on a credit or debit card. A deposit is generally equivalent to the cost of the first nights stay for the whole booking.


‘Secured’ in this instance means that we will take the equivalent value of a deposit from a credit or debit card where a booking has been cancelled with less than two weeks notice; or the equivalent of the whole booking in the event of a ‘no show’ or a cancellation with less than a weeks notice.
 

The single exception to this policy is in the case of special events (such as – Folk Week, Goth Weekend, 60’s Weekend, Soul Weekend, Line Dancing Weekend, Regatta etc.) where we will take the equivalent value of a deposit from a credit or debit card where a booking has been cancelled with less than one months notice; or the equivalent of the whole booking in the event of a ‘no show’ or a cancellation with less than two weeks notice.

SETTLEMENT OF ACCOUNT: Balances of accounts should be settled upon arrival; and in exceptional circumstances, no later than the day prior to departure. Please note that due to banking charges, a 2.5% surcharge is applied to all credit card and debit card transactions.

 

WEEKEND STAYS: Any stay that includes a Saturday night must be for a minimum of two nights. Only in exceptional circumstances can we accept a one night weekend stay, then a supplement may be applied.

 

FESTIVALS AND BANK HOLIDAY WEEKENDS: Please note that we only accept a minimum of 3 night bookings for any of the Bank Holiday weekends or music festivals. The October Goth Festival incurs a minimum of 4 nights stay and the Whitby Folk Festival incurs a minimum 6 night stay.

GIFT VOUCHERS: Gift Vouchers will be honoured up to 1 year from date of issue. Their use by recipients will be dependent upon availability, and we reserve the right to decline unreasonable booking requests.

 VISITORS REGISTRATION: Under the Immigration (Hotel Records) Order 1972, all hotels, guest houses, bed & breakfasts, etc. must keep a record of the full name and nationality of their guests over 16 years of age. Aliens must also record the number and place of issue of their passport, their nationality and their next destination. To that end, a Guest Registration form, located in reception, must be completed upon arrival.

 DAMAGE / BEHAVIOUR: Malicious or accidental damage caused by guests will be charged for at the full replacement cost of the damaged item. An additional cleaning charge will be levied when appropriate, e.g. heavily soiled bedding, stained carpets, etc.For the comfort of others, boisterous and rowdy behaviour will not be tolerated and if necessary, disruptive guests will be asked to leave. Children are to be kept under control at all times.

 SMOKING: We are a strictly Non-Smoking establishment throughout. Should any guest be found to be smoking within the building (including ‘hanging out’ the windows), they will be charged a £50.00 cleaning fee, asked to leave, and in appropriate circumstances, reported to the police.


Our Terms and Conditions document is available on request.

The Arches Guest House

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 [ Accommodation ]  [ Location Map ]  [ Enquiries ]  [ Breakfast ]  [ Bulletins [ Contact us ]  [ Home ]  [ Links ]  [ Tariff ]  [ Tourist Information 

 
 
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